On Monday, Cingular told me to expect my warranty replacement phone in 5 business days, signature required on delivery.
Today, UPS dropped off my phone on the front porch swing. It had been sent 2-day delivery, but I verified by phone that no charge for the faster delivery was applied to my account.
Why yes, I was on the phone to Cingular again today. I'm exchanging my phone because the headset jack doesn't work. The replacement phone headset jack works just fine. The connector for the hotsync cable and power, on the other hand....
Okay, so they're sending me another phone, express delivery (1-2 business days, no charge).
Meanwhile, I had started the process of a "clean install" PDA style, for the new phone. I've decided to continue the process using my old phone. Then when the new one comes, I should be able to simply hotsync to it. The reason for the clean install is that I suspect I have data on the phone that represents files related to deleted applications, or partially installed new applications.