Forgot that I was expecting the response to my earthlink account, and I'd only been checking my iglou webmail. Sigh. They can't help me, their procedures are too automated, and set up to protect against piracy. Which means I have to fork out another $25 to re-register the sofware (or, more likely download an un-registered copy and register it, considering their procedures). It wouldn't help to mail them the broken card with serial number showing, since it's all automated, my copy of the software is already locked onto the now-broken card.
Gonna go fiddle with the ethernet cable - did I mention that the ethernet connector on my laptop is loose? and get online on the laptop so I can take care of this.